refund policy

We have a 14 day returns policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase. To start a return, you can contact us. Items returned to us without prior request cannot be accepted.

If you have any questions about returns, you can contact us at any time at info@coremaster.com. If you decide to proceed with the return, the associated shipping costs will be at your expense.

damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so that we can evaluate and correct the issue.

exchange

The quickest way to ensure you get what you want is to return the item, and once the return is accepted, make a separate purchase for the new item. 14-day right of withdrawal for the European Union Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As mentioned above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

refunds

We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, the refund will automatically be processed to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. The return will be sent to China. The exact address will be sent to you by email upon request.

Shipping policy for uncollected packages, non-delivery due to incorrect address entry or refused acceptance.
Customers who do not pick up packages are required to pay shipping and handling fees of 20 euros.